Josh PeacockApr 20Gated or Ungated: Which is better for your Knowledge Base?This article explores whether to make your knowledge base public or private.
Kristine - Senior Director, Thought Industries Mar 14The Impact of AI on the Kirkpatrick ModelThis article will help you better understand of how Machine Learning works, and how it will help you measure the impact of training
Josh PeacockMar 6Top 16 KPIs for your Knowledge BaseHow do you measure the success of knowledge base? This article gives you the 16 most important metrics to track
Learning OutcomesFeb 7From Threat to Obsession: Why You Should love Support TicketsStarting a Customer Education Program from scratch can seem chaotic. This article describes a key piece of the puzzle that is often missing.
-Feb 15 ways Customer Education can improve sales demosFind out how customer education can partner with sales to improve demos and drive more revenue. Written by Evan Hall.