Gated or Ungated: Which is better for your Knowledge Base?
This article explores whether to make your knowledge base public or private.
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The Impact of AI on the Kirkpatrick Model
This article will help you better understand of how Machine Learning works, and how it will help you measure the impact of training
Josh Peacock
- Mar 6
Top 16 KPIs for your Knowledge Base
How do you measure the success of knowledge base? This article gives you the 16 most important metrics to track
Learning Outcomes
- Feb 7
From Threat to Obsession: Why You Should love Support Tickets
Starting a Customer Education Program from scratch can seem chaotic. This article describes a key piece of the puzzle that is often missing.
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- Feb 1
5 ways Customer Education can improve sales demos
Find out how customer education can partner with sales to improve demos and drive more revenue. Written by Evan Hall.
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