Customer Education Strategy Workshop

Training takes place in your organization whether you plan for it or not. This workshop is focused on helping you developing practical and actionable plans that make the most of your existing strengths and eliminate your gaps. In an intensive 3-hour working session with an experienced program mentor, you will walk away with the following:

1. A detailed program assessment
2. Identification of your program maturity
3. Critical gaps & opportunities
4. A list of the most important near-term actions to take
5. A list of goals that align to your company's business objectives
6. A roadmap

To help you with this, we've developed several resources that you'll be using in the workshop. These are assets you can take with you and use when delivering customer education or training programs at any company. They also are helpful when interviewing for jobs as they enable you to qualify the readiness of a company for your training expertise. These resources include:

• Pre-Workshop Assessment
• Program Maturity Model Matrix
• Customer Lifecycle Framework
• OKR alignment worksheet
• Training Roadmap template

All of these will be shared with you either upon registration or during the workshop itself.